Today’s investor demands holistic financial engagement. While the wealth management industry has begun to use digital practices, most have focused their efforts on either the client-facing applications (front-end applications, platform-based tools, onboarding) or execution-oriented functions (legacy-system retirement, removal of manual processes, automation). It’s now time for firms to turn their attention as well to connecting…

In the rush to convert to hybrid advice, a model that combines human and digital capabilities, and establish digital platforms to better serve clients, some wealth managers are forgetting one major component: their workforce. While changes are made ostensibly to better serve clients, that generally happens when workforces are better served by their employers. When…

Creating a frictionless business is one of the top five IT trends identified in our Technology Vision 2018 research report that will shape the financial industry and impact wealth management firms. But what does that really mean? In my last blog, I talked about building the future wealth platform—that in order for wealth management firms…

Recent Accenture research revealed that 40-60 percent of today’s onboarding tasks could be automated with digital technologies.[1] Many wealth management firms have taken some small steps to digitize their operations, but they may not be taking full advantage of all the digital opportunities available. In this interview, Mike Marsiglio, senior manager at Accenture and Philip…

The future of wealth advisory requires being in sync with your clients: understanding their financial needs, what’s going on in their lives and how they prefer to interact. Firms that want to remain competitive will need to think from the lens of how to make life easier for their clients with digital tools. Each year,…

You can’t read industry news now without fintech innovation stealing the headlines. Fintechs, digital from day one, are agile enough to not only innovate, but innovate with speed. And with 291.3 million fintech users projected by 2022, I don’t expect those headlines to slow down anytime soon.[i] Despite the focus of recent media attention on…