We all procrastinate sometimes – some more skillfully than others. In Tim Urban’s talk ‘Inside the mind of a master procrastinator’ he explains how the ‘instant gratification monkey’ overrides our ‘rational decision-maker,’ making us chase what’s ‘easy’ and ‘fun’ instead of what’s…
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The pressure continues to mount for retirement recordkeepers to transform their operating models to lower cost to serve and create better, more personalized digital client experiences. Market dynamics, including continued price pressure, evolving regulations and the availability of new technologies, such as…
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Many of our clients are facing the challenge of where to start and how to scale with generative AI (gen AI). One promising concept is the use of intelligent agents, which automate and optimize processes, making gen AI implementation and scaling more…
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In the rapidly evolving landscape of wealth management in Asia, firms are increasingly setting themselves ambitious growth targets and seeking innovative ways to stay competitive. An increasingly important tool for achieving these objectives? Generative AI (gen AI). As highlighted in our 2024…
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Retirement providers in the United States are facing unprecedented change as people increasingly view retirement as a dynamic life stage rather than a fixed milestone. Amid evolving lifestyles and shifting personal aspirations, what does this redefined view on retirement mean for the…
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Generative AI (gen AI) is predicted to impact over two-thirds of all functions across the capital markets industry1, suggesting that the technology has the potential to significantly transform all its segments—including asset management. Historically, asset management firms have commonly not been at…
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In an earlier blog, I explored the scale, scope and interrelated nature of the industry-wide disruption facing all participants in today’s capital markets. I went on to argue that firms could only succeed in such an environment by adopting a new approach…
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Generative AI (gen AI) is making headlines everywhere. It also comes up in almost every conversation I have with clients—regardless of who I’m talking to. That’s no surprise, given that gen AI is set to transform the end-to-end value chain for all…
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As world leaders gathered in Dubai for the COP28 summit last month, the battle against climate change has returned to the top of the public, political and business agendas. But whatever commitments were made by governments and corporations alike (e.g., around reducing…
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Our recently published Asia wealth management report focuses on two crucial areas for firms: relationship manager (RM) productivity, which my first blog examined; and the importance of mobile as a channel, which this blog covers. Let’s start with a sobering finding from…
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Many of our clients are facing the challenge of where to start and how to scale with generative AI (gen AI). One promising concept is the use of intelligent agents, which automate and optimize process...
In the rapidly evolving landscape of wealth management in Asia, firms are increasingly setting themselves ambitious growth targets and seeking innovative ways to stay competitive. An increasingly impo...
The pressure continues to mount for retirement recordkeepers to transform their operating models to lower cost to serve and create better, more personalized digital client experiences. Market dynamics...
We all procrastinate sometimes – some more skillfully than others. In Tim Urban’s talk ‘Inside the mind of a master procrastinator’ he explains how the ‘instant gratification m...
