Matthew Madsen

Meet Matthew Madsen, an insurance expert with over 20 years of experience. Originally from Denmark, and now based in London, Matthew began his career as a P&C claims adjuster and has since become a seasoned professional in strategy and delivery across customer experience, data, and technology. He has successfully managed global operations and led enterprise-wide transformation programs for global P&C insurers and reinsurers across the UK, U.S., Europe, and Asia Pacific. Matthew's expertise lies in optimizing end-to-end processes and enhancing customer experiences between brokers, insurers, reinsurers, and third-party administrators. With a background in teaching insurance law, Matthew brings a global perspective to his work. He is passionate about delivering high-impact solutions for (re)insurers and brokers, helping them adopt transformative technologies, improve the customer experience, and develop new ways to enhance business performance.